Thank you for shopping with us! We are committed to ensuring your satisfaction with every purchase of our ladies’ apparel and accessories. If you are not completely happy with your order, please review our return and refund policy below.
Return Period
Valid for 30 days from the date of receipt to initiate a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be unused, unworn, and in the same condition as received.
- Items must be returned in their original packaging, including any tags or labels.
- A receipt or proof of purchase is required.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned:
- Intimates and swimwear
- Accessories such as earrings and hair accessories
- Sale or clearance items
How to Initiate a Return
- Contact our customer service team at info@marvyshe.com to request a return authorization.
- Provide your order number and reason for the return.
- Upon authorization, you will receive detailed instructions for returning your item.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns of high value orders, as we cannot guarantee receipt of your returned item.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a certain number of days, depending on your payment provider.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order.
Contact Us
For any questions or concerns regarding our return/refund policy, please reach out to us at info@marvyshe.com.
Thank you for choosing us! We appreciate your business and are here to ensure your shopping experience is delightful.
